Support for the Lumière Beauty Club mobile app and for your membership. Write to us here, or reach the clinic directly — we usually reply within one business day.
Scan the QR code at the clinic reception to check in. Once reception approves it, your loyalty points are added. You also earn points by playing the in-app quiz games.
Check-ins are approved manually by reception, usually within a few minutes. If it is still pending after your visit, contact us with your Beauty ID and we will add the points.
Check-in verifies your location. Make sure location permission is granted to the app and that you are inside the clinic. If it still fails, tell us and we will check the setting.
Open Puanlarım → Ödüllerim and show the coupon code at reception during your visit.
In the app: Menü → Profilim → Hesabımı Sil. Your personal data is removed immediately. You can also ask us here and we will do it for you.
Menü → Profilim → phone number field. If you no longer have access to your old number, write to us from this page.